The 1st phase of Marketing: HR — Business marketing , human resource functions , human resources , internal marketing , lebanon , marketing , marketing concept , marketing duty , marketing functions , marketing in lebanon , marketing strategy , marketing to employees , Offline Marketing , Offline Marketing - — Marketing in Lebanon
Wednesday, March 12, 2008

The 1st phase of Marketing: HR

No matter how hard you try to satisfy a customer, if your employee is not satisfied, you're throwing your money away. Yes, I know you've figured out and implemented thousands of ways to sustain control. But trust me, they'll turn your world around, upside down and about if you do not quench their thirst. They know how to make themselves heard. Deep down inside you know it; and admit it, you fear it!

In my last job, one of the first steps I discovered I needed to implement to respond to the company's MARKETING needs was to establish an employee of the month program ...and I thought I had moved away from my field.

But no.

What's the use of promoting your company to the world if at some point in time you'll have an "insider", one of your own, or so you'd think, disconfirm your image? When the employee no longer associates himself with the company, when it becomes a "they" instead of a "we" ring the alarms, you have a problem.

Isn't Human Resources all about marketing the company to the employees at the end of the day? Marketing functions are rarely ever in the hands of the marketing department.

Isn't the general manager's job in some way strategic marketing? ...and the salesman's duty operational marketing? If even accounting can become creative in order to better market to the investors... one might wonder how much further can marketing go.

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